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We assure 100% satisfaction and guarantee to all our customers on all floral and gift items delivery. If you are dissatisfied with our floral services please contact our Customer Service Department at info[at]flowers-Newyork[dot]com.
We charged a sales tax of 5% for every online order you place with us and that sales tax will be applied to the whole amount of the order. The ratio of that tax rate is based upon the rate our shop is charged that is merely irrespective of the destination of your order.
- Regretfully, we are not able to do any cancellation or to do any modification inpotential orders that are already delivered or in the way to delivery.
- To trace any delivery to cancel or to modify any delivery dates or addresses for any other ordersthen you simply need to email our Customer Service Department directly at info[at]flowers-Newyork[dot]com.
Sometimes occasionally, the substitutions may be necessary to create your bouquet due to the availability of certain desired flowers in various parts of the country. Extreme care is taken by us to maintain the theme, color scheme and style of the arrangement by substituting the flowers of equal value. Furthermore the substitution of certain gift items may be necessary especially during major holidays due to increased demand. In a single-flower bouquet such as an all rose bouquet, or in orchids, we will make sure to match the flower type but mostly we may substitute with another color.
The electronic payment is acceptable at our website via following modes:
Visa
MasterCard
Discover/NOVUS
American Express
Visa
MasterCard
Discover/NOVUS
American Express
The privacy statement has been made to protect the customer’s privacy with our firm commitment to protecting customer privacy.
Information We Gather
We collect specific information from all those users whoopen an account on our site or make a purchase, and the information we need includes your contact information including your name, e-mail address and mailing address to complete your transaction.
We also collect some basic information that does not identify individual users whenever you visit our website. The purpose behind collecting this information is that we use to determine our users demographics and interests, so that we can better understand them and serve our users.
"Cookies"
Basically the cookies are small files that store certain information related to your activity on any website and are also stored on your computers hard drive. The cookies at our website do not contain any personally identifying information but we use to recognize the customer by matching their information with existing one. At our website if you try to disable cookies, you would not be able to use certain features of this website in fully.
Our Use and Disclosure of Your Information
We offered you an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us while asking to open your account at our website. At our website we gather information about you like your purchase history, contact information and other registration information in order to provide you relevant information and email content through subscription.
We may also collect and gather such information about you from third parties about your activities at our website or if you send us personal correspondence, such as emails or lettersthat are also being used for future correspondence as we may use that collected information and other information that we obtain from your use of our site totroubleshoot problems, or to resolve disputes and impose our agreement for Terms of Use.
Security Measures
At ourwebsite we havestrict security measures in place in order to protect any loss, misuse and alteration of the information under our control of our users.
We assured that the credit card information of all of usersis securely communicated using secure socket layer (SSL) software for secure commerce transactions without any mishandling with this information.
We use to store the data at our server in an encrypted format of all users to ensure the security of their personal information.
Linked Sites
If there is any link found at this site to other websites, for the privacy practices or the content of such websites we are not responsible.
Changes to Privacy Statement
We try to update time to time this Privacy Statement. You should need to check this page on some regular basis for being aware of changes.
Questions and Comments
At our website we welcome your questions and comments about this Privacy Statement.
Information We Gather
We collect specific information from all those users whoopen an account on our site or make a purchase, and the information we need includes your contact information including your name, e-mail address and mailing address to complete your transaction.
We also collect some basic information that does not identify individual users whenever you visit our website. The purpose behind collecting this information is that we use to determine our users demographics and interests, so that we can better understand them and serve our users.
"Cookies"
Basically the cookies are small files that store certain information related to your activity on any website and are also stored on your computers hard drive. The cookies at our website do not contain any personally identifying information but we use to recognize the customer by matching their information with existing one. At our website if you try to disable cookies, you would not be able to use certain features of this website in fully.
Our Use and Disclosure of Your Information
We offered you an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us while asking to open your account at our website. At our website we gather information about you like your purchase history, contact information and other registration information in order to provide you relevant information and email content through subscription.
We may also collect and gather such information about you from third parties about your activities at our website or if you send us personal correspondence, such as emails or lettersthat are also being used for future correspondence as we may use that collected information and other information that we obtain from your use of our site totroubleshoot problems, or to resolve disputes and impose our agreement for Terms of Use.
Security Measures
At ourwebsite we havestrict security measures in place in order to protect any loss, misuse and alteration of the information under our control of our users.
We assured that the credit card information of all of usersis securely communicated using secure socket layer (SSL) software for secure commerce transactions without any mishandling with this information.
We use to store the data at our server in an encrypted format of all users to ensure the security of their personal information.
Linked Sites
If there is any link found at this site to other websites, for the privacy practices or the content of such websites we are not responsible.
Changes to Privacy Statement
We try to update time to time this Privacy Statement. You should need to check this page on some regular basis for being aware of changes.
Questions and Comments
At our website we welcome your questions and comments about this Privacy Statement.